SHIPPING & DELIVERY

We ship worldwide! Currency is converted at checkout. Orders have a 2-5 day processing time. Sample orders are shipped via USPS first class mail (approx 4-10 day), full size orders are shipped via USPS priority mail (approx 2-3 day) and international orders are shipped via USPS first class international mail (approx 7-14 days) for more shipping info please see our "order info" page.

 

 RETURNS

We love all of our customers and hope you enjoy our products, however due to the nature of cosmetics and cosmetic tools we have a no return policy. We offer sample sizes on all of our mineral makeup items so you can try before you buy. Please read over all skincare ingredients etc before buying as we cannot refund due to allergy or incompatibility with ingredients. If you have received a damaged or incorrect item please contact us for a replacement. For further detailed info please see our "order info" page.

 

TRACKING YOUR ORDER

All orders come with tracking so you can follow your package until it reaches your destination. If you have a lost package that is verified via tracking please contact us right away for a replacement.

 

GLUTEN/GMO/CRUELTY FREE

ALL OF OUR PRODUCTS ARE GLUTEN FREE, GMO FREE AND CRUELTY FREE. WE DO NOT TEST ON ANIMALS. 

 

100% SECURE ORDERING 

OUR SITE IS A VERIFIED SECURE SITE SO YOU CAN REST ASSURED YOUR INFORMATION IS SAFE AND NEVER SHARED.

 

EXPIRATION DATES

ALL OF OUR PRODUCTS ARE ARTISAN MADE IN A SMALL BATCH PROCESS TO ASSURE YOU ARE GETTING THE FRESHEST PRODUCTS POSSIBLE. WE RECOMMEND USING WATER BASED SKINCARE (SUCH AS CREAMS, LOTIONS, TONERS ETC) WITHIN 2-4 MONTHS AND ALL OIL BASED SKINCARE (BALMS, SERUMS, PRIMERS ETC) WITHIN 6-8 MONTHS AND ALL POWDER BASED MAKEUP (FOUNDATIONS, EYESHADOWS, BLUSH ETC) WITHIN 12-24 MONTHS. 

WHICH PRODUCTS TO USE FOR ACNE

WE RECOMMEND OUR MATCHA GREEN TEA KIT FOR THOSE WHO ARE ACNE PRONE AS THE KIT COMES WITH EVERYTHING NEEDED TO RESTORE BALANCE TO THE SKIN AND IN TURN REDUCE BREAKOUTS. OUR MATCHA KIT COMES WITH YOUR CHOICE OF CLEANSER SO THOSE WITH SCALY SKIN MAY PREFER OUR CLAY/EXFOLIANT BASED SUMO CLEANSER AND THOSE WITH SENSITIVE OR RED SKIN MAY PREFER OUR WATER/LOTION BASED MATCHA CLEANSER. 

SATIN FOUNDATION VS MATTE COVERAGE

THE DIFFERENCE BETWEEN THE SATIN FINISH FOUNDATION AND MATTE COVERAGE FOUNDATION IS THE SATIN FINISH OFFERS A NATURAL DEWY/GLOW FINISH AND THE MAXIMUM COVERAGE OFFERS A MATTE FINISH. BOTH FOUNDATIONS OFFER SIMILAR MEDIUM TO FULL COVERAGE LEVELS. 

COLLABORATIONS

CURRENTLY WE ARE ONLY WORKING WITH INSTAGRAMS THAT HAVE OVER 10K -25K FOLLOWERS AND A MINIMUM OF 200 POSTS. FACEBOOK AND YOUTUBE ACCOUNTS REQUIRE OVER 1000K ACTIVE FOLLOWERS/SUBSCRIBERS AND WILL BE DECIDED ON A CASE BY CASE BASIS. PLEASE DO NOT CONTACT US UNLESS YOU MEET THESE REQUIREMENTS, DUE TO THE HIGH AMOUNT OF COLLAB INQUIRES, WE ARE UNABLE TO RESPOND TO ALL REQUESTS AND WILL NOTIFY YOU IF YOU QUALIFY.

FAQ

  • Twitter - Grey Circle
  • Facebook - Grey Circle
  • Instagram - Grey Circle

© 2017 by Faerie Organic Inc

info@faerieorganic.com