PROCESSING TIMES

Most orders are processed within approximately 2–5 business days.

During holidays, sales events, or periods of increased order volume (including Black Friday, Cyber Monday, and seasonal launches), processing times may be extended.

Wholesale, custom, and large requests may require additional processing time.

 

DOMESTIC SHIPPING (USA)

All domestic orders are shipped via USPS and include tracking information sent to the email address provided at checkout.

• Standard shipping transit time is approximately 4–7 business days after shipment

• Express orders ship via USPS Express Mail. Express shipping applies to transit time only and does not reduce order processing times. Express orders typically require approximately 1–3 business days for processing prior to shipment, though larger orders may require additional processing time.
• Orders over $75 qualify for free U.S. shipping
 

Please carefully review your shipping address before completing your order. Orders are shipped to the address provided at checkout, and we cannot guarantee address changes once an order has been placed.

Packages returned due to incorrect addresses, refused delivery, or failed delivery attempts may be subject to restocking and reshipping fees.

For high-value orders, Faerie Organic reserves the right to require signature confirmation, insurance, or additional delivery safeguards at our discretion.

 

LOST OR STOLEN PACKAGES

Once an order has been shipped and marked as delivered by the carrier to the address provided at checkout, responsibility for the package transfers to the recipient.

Faerie Organic is not responsible for packages that are lost, stolen, or missing after the carrier has confirmed successful delivery.

Customers are responsible for providing a secure delivery location and ensuring the shipping address entered at checkout is accurate.
 

If a package is marked as delivered but cannot be located, we recommend:

• Checking around the delivery location and with nearby neighbors

• Contacting the shipping carrier to verify delivery information

• Filing a mail theft report and/or police report if theft is suspected

While we are happy to assist with carrier inquiries when possible, refunds and replacements cannot be guaranteed for packages that have been confirmed delivered by the carrier.

 

INTERNATIONAL SHIPPING

We proudly ship worldwide.

International orders are shipped via USPS First Class International Mail. Delivery times vary by destination and customs processing and may range from approximately 10–40 business days.

Please note:

• Customs processing times vary by country

• International tracking may be limited after leaving the United States

• Customers are responsible for any customs duties or import fees incurred

If your package has not arrived within the expected delivery window, please contact us and we will gladly assist you.

 

ORDER ISSUES

If you experience any issues with your order, including shipping damage, incorrect items, or delivery concerns, please contact us as soon as possible so we may assist you.

Damaged items must be reported within 72 hours of delivery.

As an artisan small-batch company, slight variations in color, texture, or scent may naturally occur between batches.


INGREDIENT AWARENESS & SENSITIVITIES

We encourage customers to carefully review all ingredient listings prior to purchase.

To support ingredient-conscious shopping, sample sizes are available for many cosmetic products whenever possible.

 

RETURNS & EXCHANGES

We offer a 7-day exchange or store credit policy for qualifying items.

The following items are not eligible for exchange:

• Samples

• Sale items

• Skincare kits

• Mineral kits

• Skin Perfection Liquid Foundation products

If you experience an issue with a qualifying order, please contact us within 7 days of delivery and we will do our best to assist you.

Customers are responsible for return shipping costs associated with exchanges.

 

ORDER CHANGES & CANCELLATIONS

Because orders begin processing quickly, we are generally unable to cancel or modify orders once they have been placed.

Please review your order carefully before completing checkout.

Orders refused or canceled after shipment may be subject to restocking fees and shipping deductions.

 

CUSTOM ORDERS

Custom and made-to-order products require approximately 10–15 business days for processing before shipment.

Due to the personalized nature of custom orders, these items are non-returnable and non-refundable unless a product defect or fulfillment error has occurred.

Customer satisfaction is important to us, and we are always happy to assist with any concerns regarding your order.